Conditions of Purchase

LHF Returns Policy

LHF will accept product returns and provide you with an exchange, refund or repair where:

•   the product is faulty or is not of merchantable quality; or

•   the product is not fit for its intended purpose; or

•   the product does not match the sample of our description; and

•   you can present your LHF receipt or other adequate proof of purchase.

If you cannot present you LHF receipt or other acceptable proof of purchase, LHF reserves the right not to offer a refund or exchange.

LHF reserves the right to assess the condition and age of returned goods prior to offering and exchange, refund or repair.  This may result in a repair, exchange or refund being refused.

Please note:

•   your original LHF receipt is the best form of proof of purchase;

•   refunds will be issued using your original payment method;

•   refunds will not be provided for Donations and Fundraising; and

•   please return any accessories and manuals supplied with product.


Methods of Payment

Credit Cards

For ease of convenience, we accept Visa and Mastercard. By payment with credit card, you reduce our administration costs.

Cheques and Money Orders

We also accept cheques and money orders.  Please make all cheques payable to Little Heroes Foundation and post to:

Little Heroes Foundation

147 Tynte Street


Please note your items will not be posted until your cheque or money order has been received and cleared.


Postage Charges

Postage & Handling Australia

Postage and Handling charges cover orders to all regions of Australia.

Add 10% of subtotal.  Minimum $6.50 Maximum $20.

LHF aims to satisfy every customer by delivering your order quickly and efficiently.  Please allow 15 working days for your delivery.

If you are not at home at the time of deliver, Australia Post will leave a calling card for you to pick the parcel up from your local post office.

Postage & Handling International

Please note, all prices are in Australian Dollars ($AUD).

For all international orders, freight charges will be $30. 


LHF Guarantee

LHF stands by the quality of its products.  If you are not completely satisfies with any of your purchases, please contact us immediately.

All prices include GST (unless stipulated).  All prices are quoted and processed in Australian Dollars ($AUD).

All items in this publication have been included in good faith on the basis that the goods, as described, will be available at the time of sale.  A failure by the supplier to deliver in accordance with sample may result in some lines being unavailable.